Wholesome Life Chiropractic is registered with the ICO (Information Commissioner’s Office) and complies with the guidelines set out by the General Chiropractic Council as well the Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR).
Basis for Processing Data
When you supply your personal details to the clinic, they are stored and processed for 4 reasons:
1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your request for treatment and our agreement to provide that care constitutes what the law calls a “Contract”.
2. We have what is termed a “Legitimate Interest” in collecting that information, because without it we could not do our job effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
4. Consistent with our role as healthcare professionals, we may occasionally send you general health information in the form of articles, advice or newsletters. This again falls under the category of “Legitimate Interest”.
Record Retention & Storage of Data
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records should you come and see us at some future date. Your records are stored electronically on a secure server (Cliniko). Access to all data is password protected and any paper documents are scanned onto our system before being securely shredded.
Access to Data
We will never share your data with anyone who does not need access without your written consent. The only people who will have routine access to your data are your practitioner(s) and our reception staff.
We will ask your consent to write to your GP, or to communicate with any other healthcare professional.
Your name and email address may be stored on the Mailchimp server that we sometimes use to coordinate emails.
Although we have card payment facilities, we do not retain any card or other personal payment details.
Concerns
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have a right to complain. Our Clinic Director, Stephanie Miles, is responsible for data protection, and can be contacted at the clinic by telephoning the clinic on 01364 6541661 or via email at stephanie@wholesomelifechiropractic.co.uk.